GET TO KNOW US
The Full Story
Every organisation has a story — ours is rooted in resilience, compassion, and belief.
New Heights 44 CIC was built on the understanding that no young person is ever “too complex,” “too challenging,” or beyond the chance to rebuild their life.
Who We Are
Where Professional Experience Meets Personal Purpose
We are the New Heights 44 family — a team built from frontline experience, lived resilience, and a shared determination to stand beside the young people that so many services label as “too complex.” Our collective backgrounds span youth care, trauma support, mental health, education, holistic therapies, lived care experience, and crisis intervention.
Together, we’ve worked with children facing exploitation, instability, and adversity, and we’ve seen how powerful it is when they finally receive the love, structure, and consistency they have been missing.
As a team, we hold a deeply personal understanding of what a safe home, a warm meal, and a reliable adult can mean to a child in crisis. Many of us have navigated our own challenges, rebuilt our own lives, and carry empathy shaped not only by training, but by experience. That shared resilience forms the heart of New Heights 44: creating homes where young people feel valued, believed in, and given the space to rise again.
Here, we don’t just provide care — we provide family, stability, and the opportunity for every child to grow beyond their past and into a future filled with possibility.
Gemma Steadman
Director and Founder
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Siobhan Hatton
In House Therapist and theraputic solutions advicsor
Zerxes Ginwalla
Wellbeing and Alternative therapies
James Carson
Technical support
CARE LEAVER - CONSULTANT
Who We Support
FOCUSED ON INDIVIDUALS
New Heights 44 CIC is a small, specialist children’s home for young people who’ve been through more than most.
We work with children and teenagers who may have experienced:
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Exploitation or abuse
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Breakdowns in previous placements
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Complex trauma or emotional needs
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Feelings of being “too high-risk” or “too much” for other services
Whether you’re a young person, a parent, a carer, or a professional, our message is the same:
You are not a problem to be managed. You are a person to be understood, supported, and believed in.
Our Approach
Our home is built on three pillars: safety, stability, and genuine care.
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Trauma-informed care – We understand that behaviour is often a response to pain, fear, or past experiences. We listen first, react calmly, and work with each young person at their pace.
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Small, family-style homes – We keep numbers low, with no more than one or two young people in each home, so everyone gets the attention and emotional space they deserve.
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Consistency and structure – Clear routines, safe boundaries, and familiar faces help young people feel grounded and secure.
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Holistic support – Emotional support, education, life skills, and everyday experiences are all part of our care. It’s not just about keeping children safe; it’s about helping them grow.
What New Heights 44 Feels Like
We want our home to feel calm, warm, and lived-in. Not clinical. Not institutional.
Young people can expect:
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A bedroom they can make their own
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Home-cooked meals around the table
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Adults who listen and take them seriously
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Support with school, college, or training
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Fun activities, celebrations, and new experiences
Above all, we want every child to feel:
“I am safe here. I matter here. I belong here.”
For Local Authorities and Professionals
New Heights 44 CIC offers specialist placements for young people with complex needs, including those at risk of exploitation, placement breakdown, or repeated crisis presentations.
WE PROVIDE:
Small, stable, nurturing homes
Our homes are intentionally small, with no more than one or two young people at a time. This creates a calm, settled environment where young people can build trust, feel seen, and receive the individual attention they deserve. Stability is central to our approach — routines are predictable, relationships are consistent, and every decision is grounded in what helps a young person feel genuinely safe and at home.
Structured routines and personalised support plans
Young people thrive when life feels predictable and manageable. We provide clear daily routines that offer structure without feeling restrictive, alongside personalised support plans that reflect each individual’s strengths, needs, interests and goals. From education and hobbies to emotional support and independence skills, every plan is tailored to help young people progress at a pace that feels right for them.
Trauma-informed 24/7 care
Our staff team is trained in trauma-informed practice, understanding behaviour as communication and responding with patience, empathy, and clarity. With 24/7 support, including waking night staff, young people always have access to adults who know them well and can respond safely in moments of distress, crisis or uncertainty. Care is never reactive — it is thoughtful, responsive and centred on emotional wellbeing.
Multi-agency working and detailed reporting
We work closely with social workers, IROs, mental health services, schools, police, charities, training partners and in-house therapists to provide consistent, joined-up support. Communication is proactive and transparent, with detailed reporting that ensures all professionals have the information they need to safeguard, plan and monitor progress. Our collaborative approach ensures everyone involved in a young person’s life is working towards the same goals
Clear risk assessment and management
Every young person receives a detailed, dynamic risk assessment that is regularly reviewed and adapted as their circumstances change. Our staff follow robust safeguarding procedures and behaviour support strategies to reduce risk, maintain safety and promote positive choices. Risk management is collaborative, transparent and grounded in multi-agency guidance to ensure each young person’s needs are understood and supported effectively.
YOUNG PEOPLE LED FEEDBACK AND INMPOVEMENTS
Young people are at the heart of our service and their voices help shape how we work. We regularly gather feedback through conversations, keywork sessions, meetings, and anonymous options where needed. Their experiences guide improvements to routines, activities, the environment, and the overall culture of the home. We believe care should be done with young people, not to them — and we continually adapt our approach based on what they tell us.